Refund, Returns & Policy

Shipping & Delivery Policy

Silz Apparel – Shipping & Delivery Policy

At Silz Apparel, we aim to process and deliver orders as quickly and efficiently as possible.

• Nairobi: Orders are typically delivered within 24 hours after successful payment and order confirmation.
• Other Parts of Kenya: Delivery is typically completed within 1–3 business days, depending on your location.
• International Orders: Delivery generally takes 3–7 business days, depending on the destination, courier service, and customs clearance.

Applicable delivery charges will be communicated or displayed during checkout before payment. Delivery timelines are estimates and may occasionally be affected by weekends, public holidays, courier delays, customs procedures, or circumstances beyond our control. Customers are responsible for providing accurate delivery and contact information when placing an order.

Returns, Exchanges & Refund Policy

Silz Apparel – Returns, Exchanges & Refund Policy

Your satisfaction matters to us. However, due to the intimate nature of our products, strict hygiene standards apply.

• Boxer briefs, boxer shorts, and other intimate products cannot be returned or exchanged once worn, washed, or used.
• Returns or exchanges may be considered within 7 days of delivery if the item is completely unworn, unwashed, with original tags, packaging, and proof of purchase.
• Please review our Size Guide carefully before purchasing and try underwear on over your own underwear where necessary.
• If you receive an incorrect, damaged, or defective item, contact us within 48 hours of delivery and include your order number together with photographs.
• Approved refunds will be processed using the original payment method.
• Delivery charges are non-refundable unless the incorrect or defective product was supplied by Silz Apparel.

Privacy Policy

Silz Apparel – Privacy Policy

Silz Apparel respects your privacy and is committed to protecting the personal information you provide when using our website. We may collect information including your name, email address, telephone number, delivery address, and order details for the purpose of processing orders, arranging deliveries, providing customer support, and improving our services. Payments are securely processed through our authorized payment service provider. Silz Apparel does not store customers’ full card or payment credentials. Customer information may only be shared with trusted service providers, including payment processors and delivery partners, where necessary to complete an order or provide our services. We do not sell customers’ personal information to third parties. Our website may use cookies and analytics to improve functionality and better understand how visitors use our website.

Terms & Conditions

Silz Apparel – Terms & Conditions

By accessing silzapparel.co.ke or purchasing from Silz Apparel, you agree to these Terms & Conditions and all policies available on our website.

• All product descriptions, prices, and availability are displayed in good faith. Prices are shown in Kenya Shillings (KES) unless otherwise stated.
• An order is confirmed once successful payment has been received and an order confirmation has been issued.
• If an item becomes unavailable after an order has been placed, we will contact you and offer an appropriate replacement or refund.
• Customers are responsible for providing accurate contact, sizing, and delivery information when placing an order.
• Delivery, returns, exchanges, and refunds are governed by our respective Shipping & Delivery Policy and Returns, Exchanges & Refund Policy.
• All Silz Apparel branding, logos, photographs, website content, and designs remain the intellectual property of Silz Apparel and may not be reproduced or commercially used without written permission.
• Nothing in these Terms & Conditions is intended to limit any rights available to customers under applicable Kenyan law.